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Therefore, you should pack the item securely when you return it, just as you should save a receipt with tracking number on the package. Please note that you bear the risk for the item from the time the item is delivered to you. It is up to Trollbeads to assess the item's condition. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. If the item has been tried on beyond what is described here, it is considered used and of diminished value. You may test the product, but not actually use it. This means that you must try the product in the same way as if you shopped in a physical store. You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. Requests to use the right of withdrawal must be sent by email to In the notification, your wish to use the right of withdrawal must be clearly stated. Requests for cancellation off your order must be communicated to us no later than 30 days after delivery and reach us no later than 30 days after we have been informed of your use of the right of cancellation.

You cannot cancel a purchase by refusing to receive the item without at the same time giving us clear notice of this. In those cases, we will pay your (reasonable) shipping costs. You bear any return costs yourself, unless it is a defective or incorrect item. The 30 day period starts on the day the order is delivered to you.

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There is a 30-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order. When returning, contact customer service by email or phone +45 33 93 60 93. Trollbeads covers the return costs to a reasonable extent. The warantee is waived in the event of incorrect or unusual operation of the product. We will refund reasonable shipping costs. two months as a reasonable time, unless otherwise agreed.

Complaints regarding errors and defects must be notified to Trollbeads within a reasonable time after receipt of the goods. The warantee applies to all errors in software, material and manufacturing. Items fulfilled and shipped from Denmark are subject to a 2-year warranty (due to Danish retailer laws) against defect and will be exchanged within this period of time. The warranty is based on the country of fulfillment, which is based on the orders delivery address. Further information on this can be obtained at your local tax office. Some countries collect import fees upon delivery after declaration – kindly note that this is at your own expense. Please confirm your local custom regulations before placing your orders, to ensure that orders from Denmark are accepted. Please note that all packages are shipped from Denmark. However, we always strive to send out orders as quickly as we can and will always informs you about any possible delays.Īll products are shippied in a protected package. Please expect delayed delivery time during the months of November and Decemer due to an increase in number of orders in these months. Shipping notifications will be sent to you along the way. Our average delivery time is 2-4 business days from shipment date. Trollbeads' own website also uses encryption with SSL protocol. Trollbeads uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders. This website uses the following currencies for pricing: Euro (EUR) Payment will only be debited from your account when the physical item is dispatched, unless otherwise agreed or stated in your order. You can only pay with a credit card issued in the same country as your delivery address. No additional costs will be added to the purchase price. If you wish to pay with a credit/debit card, you just have to select the one you want to pay with at checkout and enter the necessary information. If you have problems or questions about shopping at you are always welcome to contact our customer service at: You will also receive emails along the way with shipping and delivery updates. You will then receive an order confirmation by email, which is an electronic receipt for your order. Please review your order before confirming your purchase. Then go through the delivery and payment steps by selecting your preferred payment and delivery methods. Here you can also add a possible discount code. Then click 'Check out' and you will now have to fill in your information. Here you can also write a comment on your order. You can edit your shopping cart at any time by clicking on the shopping cart icon in the top right corner of the website. Put your desired items in the shopping cart on the website. Shopping at Trollbeads.dk is not considered a legally binding agreement.